Privacy Policy

Fern & Fauna (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, fernandfauna.com (the “Site”), or contact us regarding our landscape design, installation, and maintenance services.

1. Information We Collect

Information you provide to us directly: When you fill out our contact or consultation request form, we may collect:

• Name
• Email address
• Phone number
• Service interest (design, installation, or maintenance)
• Any details you share in your message about your project, timeline, or property

Information collected automatically: When you browse our Site, certain information may be collected automatically, including:

• IP address
• Browser type and device information
• Pages visited and time spent on the Site
• Referring website or search terms

This information is typically collected through cookies and similar tracking technologies (see Section 4 below).

Information from third-party embeds: Our Site includes an embedded Google Map to display our service area. Google may collect data (such as IP address) when this map loads, in accordance with Google’s Privacy Policy.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule consultations
• Provide, maintain, and improve our landscape design and stewardship services
• Send you information about your project, quotes, or scheduling
• Understand how visitors use our Site so we can improve it
• Comply with legal obligations

We do not sell your personal information to third parties.

3. How We Share Your Information

We may share your information with:

• Service providers who help us operate our business (e.g., our form processing provider, email hosting, or website hosting company), solely to help us perform these services
• Legal authorities, if required to comply with a law, regulation, or valid legal request

We do not share your information with third parties for their own marketing purposes.

4. Cookies & Tracking Technologies

Our Site may use cookies and similar technologies to:

• Remember your preferences
• Understand Site traffic and usage patterns
• Improve your browsing experience

You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the Site.

5. Data Retention

We retain the personal information you submit through our contact form for as long as necessary to respond to your inquiry, provide services, and maintain business records, unless a longer retention period is required by law.

6. Your Rights & Choices

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of marketing communications from us at any time

To exercise any of these rights, contact us using the information below.

7. Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our Site is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

9. Third-Party Links

Our Site may contain links to third-party websites (such as social media). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The “Last Updated” date at the top of this page will reflect the most recent revision.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Fern & Fauna Email: fernnfauna@gmail.com Phone: (312) 623-8414 Location: Boulder, Colorado